AI takes care of the repetitive work, for example claims, customer documentation, compliance and supplier deviations. Your people learn to use AI to find the root causes and improve the processes, and the quality department can work strategically and proactively.
AI does the work, in your systems and with your suppliers, customers and carriers. The work that requires judgement is done by you.
Wrong goods, transport damage and warranty claims: from the customer's or dealer's email until the case is closed. Registered in your systems, reported to the carrier, followed up until the compensation arrives, and the customer kept informed all the way.
When the delivery is wrong: the batch is blocked, the decision on return, rework or scrap is taken, the claim for cause and action (8D) with your costs goes to the supplier, the reply is chased, the action is verified at the next delivery, the credit is booked and the deviation lands in the supplier evaluation.
The fault in production or in the warehouse is registered with its cause, the action is assigned, reminded about, verified and closed, in the system you have. The department's most common case, and the one most often registered twice: on paper or in Excel, and then in the ERP.
Procedures, instructions and process descriptions. When something changes, a deviation, a customer requirement or a new rule, the affected documents are identified, the revision is drafted, the approval is driven and the read receipts are chased. The annual review gets done, and nothing outdated is left. The documents stay in your management system.
What the customer requires of you as a supplier: questionnaires and assessments of you as a supplier, declarations per item, inspection reports and certificate packages per order. Gathered from the documentation you already have, checked against the customer's requirements and sent by email or uploaded to the customer's system. What is missing is requested from the supplier in time.
Safety data sheets, ISO certificates, REACH and RoHS declarations and certificates of analysis per batch. Requested when a supplier or item is new, linked to the right item in your systems, checked for content and edition, monitored to their expiry date and requested again before they expire. The supplier who does not reply is reminded until the declaration arrives. The register is complete when the customer or the auditor asks.
The claims, deviations, scrap and transport damage sit in different systems, with the cause in free text. AI reads all of it continuously, sorts the cases by cause the same way regardless of where they were registered, and speaks up when something repeats: the same supplier, batch, carrier or step in production, with the cases as evidence and the cost calculated. It becomes an action before the next case, not a summary afterwards.
Before an external, internal or customer audit the evidence is gathered per requirement from your systems: deviations, certificates, training records, supplier evaluations. What is missing or expired shows weeks in advance, not in the room with the auditor. New legal requirements are monitored, interpreted for your products and written into the procedures, so the audit becomes a confirmation, not a surprise.
On-time delivery, deviations per delivery, how quickly and how well the supplier answers the request for root cause and corrective action (8D), credits and scrap. Gathered per supplier from your systems, the same measures every period and comparable over time. You see which suppliers are improving, which are getting worse and which actions actually worked, and have the evidence ready for the supplier meeting and for the decision on whom to develop or replace.
We build the flow on the systems you already have, take responsibility for it once it is running and make sure your people can use and steer AI themselves.
Built on the systems you already have.
We make sure it keeps working.
Your people learn to use and steer AI in quality work.
No new system, no new logins. It runs in the Microsoft environment you already have.
We do one thing: AI in quality work at mid-sized manufacturers and wholesalers. It means we recognise your systems and where the work gets stuck from the very first call.
We develop with AI and charge accordingly: fixed price, ready in weeks, and we take responsibility for the application management afterwards. Many still build on hours and months.
Long experience of the ERP systems at manufacturers and wholesalers, where the evidence for quality work lives. You know your quality work, we know the systems it runs through. You meet the same people from the first call to application management.
Tell us what takes the most time in your quality work today. In 30 minutes we see which case to take first, how we measure what it gives, and roughly what it costs. No preparation needed.